At Beactiv, we aim to deliver your order quickly and reliably. Please review our delivery policy before purchasing.

1. Delivery Timeframes

• Orders are usually dispatched within 1-2 business days after payment is received.
  
• Standard delivery within New Zealand generally takes 1-3 business days depending on your location within NZ.
  
• Rural addresses may take longer.
  

2. Multiple Shipments

• If your order includes multiple products, we may ship items separately to ensure the fastest delivery.
  
• You will not be charged extra for split shipments – the shipping fee you pay at checkout covers the full order.
  

3. Delays

• If delivery of your order is delayed for any reason, we will notify you promptly using the contact details provided at checkout.
  
• If the delay is significant, you will have the option to cancel your order for a full refund.
  

4. Delivery Address

• Please ensure your delivery address is correct at the time of purchase.
  
• Beactiv is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.
  

5. Shipping Costs

• Shipping charges are displayed at checkout.
  
• Occasionally, we may offer free shipping promotions – these will be clearly stated at the time of purchase.
  

6. Order Tracking

• Once your order is dispatched, you will receive a tracking number (if applicable) to monitor delivery progress.
  

7. Contact Us

For questions about delivery, please contact:
📧 support@beactiv.co.nz